Privacy Policy

Information We Collect

Depending on how you interact with Nail House USA, we may collect the following categories of information:

• Contact details: name, phone number, email address, and information you choose to provide.
• Appointment details: requested services, appointment dates, booking notes, preferences, and appointment-related communications.
• Messages: questions, message content, and communication details when you contact us by phone, text, email, or supported messaging services.
• Website and device information: IP address, browser and device information, website interactions, and information collected by cookies or similar technologies.

Please avoid sending sensitive medical information, passwords, Social Security numbers, or payment card numbers through ordinary messages or contact forms.

How We Use Information

We use information as reasonably necessary to:

• Provide information about our services and respond to your inquiries.
• Schedule, manage, modify, and confirm appointments.
• Communicate with you about requested services and appointment-related matters.
• Operate, maintain, secure, and improve our website and customer experience.
• Measure website and advertising performance, where applicable.
• Maintain business records, resolve disputes, and meet legal obligations.

Appointment Booking and Payments

We use Square Appointments for online booking and appointment management. When you book through Square, information may be collected and processed directly by Square under its own privacy terms. We receive the booking and contact information necessary to provide the requested service.

Payment card details entered into Square are processed through its systems. We do not ask customers to send payment card numbers through our website's messaging channels.

SMS, RCS, and AI-Assisted Messaging

You may be able to contact Nail House USA through SMS, RCS (Rich Communication Services), or Google Business Profile messaging. Depending on the channel, we and our messaging providers may process your message content, contact details or messaging identifiers, and information needed to respond.

When available, an AI-powered assistant may initially answer routine questions about services, pricing, business hours, location, and booking options. A team member may review or take over a conversation when needed. Google and other providers involved in delivering these features may process messages according to their applicable terms and privacy practices.

Customer-initiated service conversations do not automatically enroll you in promotional SMS marketing. Where supported, you may reply STOP or use the messaging service's unsubscribe controls to stop applicable messages. For assistance, call (904) 907-4719.

Message frequency depends on your interactions. Standard message and data rates may apply.

Cookies, Analytics, and Advertising

Our site is hosted by Squarespace, which may use cookies and similar technologies for site operation, security, and performance.

We also use Google Analytics 4 (GA4) and may use Google Ads measurement technologies. Google Tag Manager helps manage website tags. Depending on our settings and your privacy choices, these tools may collect information about visits, interactions, and advertising conversions.

You can adjust cookie settings through your browser and any privacy controls offered on the website. Disabling certain cookies may affect site features.

When We Share Information

We may share information with service providers to the extent reasonably necessary for the services they provide, including Squarespace (website hosting), Square (booking and payments), Google (analytics, advertising measurement, and eligible messaging), and providers supporting our business operations.

We may also disclose information when required by law, or where reasonably necessary to protect customers, our business, or our legal rights. We do not sell customer contact lists. Our handling of mobile messaging consent is described separately above.

Data Retention and Security

We retain information for as long as reasonably needed for customer service, appointments, business records, dispute resolution, or applicable legal obligations. Specific retention periods may vary by information type and service provider.

We use reasonable organizational and technical measures to help protect information. No website, internet transmission, or messaging platform can be guaranteed completely secure.

Your Choices and Privacy Rights

You can contact us to ask about personal information that we maintain, request corrections, or request deletion where applicable. Depending on relevant law, additional rights may apply. We may need to confirm your identity before fulfilling a request.

To stop eligible text messages, use the provider's unsubscribe option or reply STOP where supported. Requests involving data independently maintained by Square, Google, or other platforms may also need to be submitted to those providers.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided such information, please contact us.

Updates to This Policy

We may update this Privacy Policy when our services, technologies, or legal obligations change. The latest version will be posted on this page with an updated date.

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