Cancellation Policy
By booking an appointment at Nail House USA, you acknowledge and agree to the following policies.
Cancellations & No-Shows
Please cancel or reschedule your appointment at least 24 hours in advance.
Cancellations, rescheduling, or significant appointment changes made less than 24 hours before the scheduled appointment, as well as no-shows, may be charged 100% of the booked service price.
Any outstanding cancellation or no-show balance must be paid before a new appointment can be booked.
Late Arrivals
Please arrive on time for your scheduled appointment.
Late arrival may require us to shorten or modify the service so that we can stay within the reserved appointment time. Add-ons such as nail art, French, removal, repairs, reconstruction, or additional treatments may need to be removed from the appointment.
If there is not enough time to safely and professionally complete the booked service, the appointment may need to be rescheduled or canceled.
Notifying us that you are running late does not guarantee that the full originally booked service can still be completed.
Service Selection & Appointment Timing
Please select all services and add-ons you would like to receive when booking, including nail designs, extensions, product removal, repairs, toenail reconstruction, or additional foot treatments.
Additional services require additional appointment time and cannot always be added during the appointment.
Services and techniques may vary by specialist. If a service is not available with the selected specialist when booking online, please do not assume that it can be added during the appointment.
If the service booked does not match the condition of your nails or the service requested when you arrive, we may recommend a different service.
The appointment time and price may change accordingly. If the required service needs more time than was originally reserved, we may need to modify the service, complete only what can reasonably be performed within the scheduled time, or reschedule part or all of the appointment.
Service Concerns & Corrections
Please review your nails before leaving the salon and let your specialist know immediately if there is anything you would like adjusted.
If you notice a concern related to the original service after your appointment, please contact Nail House USA within 72 hours and provide photos if requested.
When eligible, we may provide one complimentary correction related to the original service.
Complimentary corrections apply only to issues related to the service originally performed and do not include changes of color, design, shape, length, additional services, or damage that occurred after the appointment.
Requests made more than 72 hours after the appointment may be treated as a new paid service.
Completed services are nonrefundable, except where otherwise required by applicable law.
Nails, Skin & Safety
For the safety of our clients and specialists, Nail House USA reserves the right to modify, postpone, or decline a service if we observe a nail or skin condition that may make the requested service unsafe or inappropriate.
This may include open wounds, active bleeding, suspected infection, inflammation, allergic reactions, or other conditions that may require medical evaluation.
Nail House USA provides cosmetic nail and foot care services only. We do not diagnose or treat medical conditions and may recommend that a client consult a licensed medical professional before receiving a service.
Toenail reconstruction and other cosmetic nail services are performed for cosmetic purposes and are not a substitute for medical treatment.
Payment
A valid payment method may be required to secure an appointment.
By booking an appointment, you authorize Nail House USA to charge applicable cancellation or no-show fees in accordance with this policy.
Any outstanding balance must be paid before another appointment can be booked or performed.
Appointment Notifications
Appointment confirmations and reminders are provided as a courtesy.
Clients remain responsible for keeping track of their appointment date and time and for maintaining accurate contact information.
Failure to receive a reminder does not waive applicable late-cancellation or no-show fees.
Policy Acceptance
By booking an appointment with Nail House USA, you confirm that you have had access to these policies and agree to their terms.
Thank you for respecting our time, our specialists, and our salon policies. We appreciate your understanding and cooperation.